Since 1994, we have conducted business the "Old Fashioned Way." We prioritize returning phone calls and responding to emails, aiming to provide personalized customer service with each interaction. However, during peak call volumes, we may not be able to answer your call right away If that happens, we apologize and encourage you to leave a message; a representative will return your call as soon as possible. You can also reach us via email, and we will respond via phone or email. To learn more about The Magic Wand, please visit our Frequently Asked Questions page. Your feedback is valuable to us and helps us improve our service for you and future customers as we strive for long-term relationships. Feel free to call us—no high-pressure sales tactics, just genuine assistance with your weld cleaning needs. Thank you!